Acceptance of the general conditions of sale

• The contract stipulated between TabaccheriaLentoFumo and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Tabaccheria Lento Fumo. This acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below. Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.
• All prices indicated on the Tabaccheria Lento Fumo websites are VAT included and include the WEEE eco-contribution.
• If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling and of Legislative Decree 6 September 2005, no. 206.

Method of purchase

• The Customer can only purchase the products present in the electronic catalog of Tabaccheria Lento Fumo at the time of placing the order and which can be viewed online at the address (URL) http://www.tabaccherialentofumo.it/ as described in the relative information sheets.
• Correct receipt of the order is confirmed by Tabaccheria Lento Fumo by means of an e-mail reply, sent to the e-mail address communicated by the Customer. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.
• In the event of non-acceptance of the order, Tabaccheria Lento Fumo guarantees timely communication to the Customer or in any case such communication will be sent as soon as the order is taken over for fulfillment.

 

Terms of payment

• Credit card In cases of purchase of goods with credit card payment methods, the Paypal payment system will be used.
• 1 At no time during the purchase procedure is TabaccheriaLentoFumo able to know the information relating to the purchaser’s credit card, transmitted via secure connection directly to the website of the bank which manages the transaction. No electronic archive of Tabaccheria Lento Fumo will keep such data. In no event can Tabaccheria Lento Fumo therefore be held responsible for any fraudulent or unlawful use of credit cards by third parties, upon payment of purchased products.
• Advance Bank Transfer

In case of payment by bank transfer in advance, what is ordered by the Customer will be kept busy until receipt of proof of the transfer, to be sent to (via e-mail) no later than 48 hours from the date of acceptance of the order. The shipment of the order will take place only when the amount due is actually credited to the current account of Tabaccheria Lento Fumo which must take place within 7 working days from the date of acceptance of the order.
Beyond these deadlines, the order will be deemed automatically cancelled.
The reason for the bank transfer must include: the order reference number, the date the order was placed, name and surname of the order holder.

• Installment purchases

The form of payment by installments is not available, but from today it is possible to take advantage of this service offered by PayPal at no cost; by choosing to pay via PayPal, you will have the option of opting for the installment payment option.

This service is not the responsibility of Tabaccheria Lento Fumo, but is a specific option managed independently by the PayPal platform.

 

Delivery methods and costs

• TabaccheriaLentoFumo can accept orders for delivery anywhere in Italy.
• In order to avoid mistakes and delays, the customer is required to notify the payment made, via email, with reference to the order sent (payment by bank transfer). Once the payment has been credited, the order will be executed and the goods will typically be shipped within 2 working days by courier (delivery to the destination is in turn expected, typically within 48 working hours, barring unforeseen events and causes of force majeure). However, these terms are to be considered forecast and therefore only indicative. In any case, the order will be executed by TabaccheriaLentoFumo within 30 days, starting from the one following the transmission of the same. In the event of unavailability of the products, TabaccheriaLentoFumo informs the customer and refunds the sums received, otherwise in agreement with the customer, it will supply another product of equal value. During the closing periods of TabaccheriaLentoFumo (holidays, holidays, etc.) the average shipping and delivery times and methods may vary significantly: this information will be published on the website from time to time.
• The Customer is required to provide verified, detailed and correct data relating to any invoicing and the destination of the goods and remains solely responsible for the accuracy of the data provided. In particular, the Customer is required to promptly notify in writing if the billing and shipping address are different. In the absence of specific communications, TabaccheriaLentoFumo will ship to the billing address. Delivery costs are charged to the customer, unless otherwise agreed. Payment for the goods by the Customer will be made using the method chosen when placing the order.
• Shipping by courier includes two delivery attempts that the courier will make to the address provided by the customer between 08.00 and 19.00 on weekdays, excluding Saturdays. The courier does not notify by telephone or communicate the delivery methods in advance. After the two delivery attempts, in the event of non-delivery, the package will be kept in free storage for three working days (including Saturday morning) within which the Customer must arrange for the collection, at his own care, at the headquarters of area of the courier itself. Otherwise, the package will be returned to the sender.
• Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping). Any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately notified, subject to WRITTEN CONTROL RESERVE AND REASONS FOR THE SAME on the courier’s proof of delivery.
• In the event of failure to collect the material in storage at the courier’s warehouses within 3 working days due to repeated inability to deliver to the address indicated by the Customer when placing the order, the Customer will be required to pay the costs again relating to a new shipment even in the case of the first free shipment.

Right of withdrawal

• Pursuant to Legislative Decree 21 of 21 February 2014 if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by requesting billing to a VAT number holder) and has purchased the goods through remote contractual proposals or outside the commercial premises, has the right to withdraw from the purchase contract for any reason within 14 working days from receipt of the goods, without the need to provide explanations and without any penalty, except as indicated in the following points 19 and 21. This right consists in the right to return the purchased good to the seller, and in the consequent refund relating to the purchase price, meaning as such the net amount paid for the good, excluding additional costs such as packaging, labour, transport, tax on delivery. Articles 18 to 21 do not apply to professional users, as better defined at the beginning of this article. With regard to professional users, returns of goods are not accepted.
• To exercise this right, the customer must send TabaccheriaLentoFumo a communication to that effect, within the terms indicated in article 17. In order to obtain a recommended “goods return” code to speed up the processing formalities, the customer can request and fill in the request form obtaining a reference code to be reported on the outside of the package (which can also be requested via email from the TabaccheriaLentoFumo commercial support). The communication can be anticipated via email, the customer must proceed with the return of the goods which must be sent carriage paid to the address that will be provided by TabaccheriaLentoFumo, (and preferably specifying the return code obtained with the “return of goods” procedure “), within 10 working days from the date of exercise of the right of withdrawal. Once this deadline has elapsed, the withdrawal will be considered canceled by the customer who will therefore confirm his willingness not to return the goods. For the purposes of the expiry of this term, the goods are considered returned when they are delivered to the accepting post office or to the shipper.
• The right of withdrawal is in any case subject to the following conditions:
• the law does not apply to audiovisual products or sealed computer software (including those attached to hardware material) or which contain
  security PIN codes, once opened;
  • the right does not apply to any customized services requested (coloring of sensors, pre-configuration and/or pre-installation of modules, and
  similar);
  • the shipping costs relating to the return of the goods and the notification of the right of withdrawal are charged to the customer. Shipping, up
  upon confirmation of receipt in our warehouse, it is under the complete responsibility of the customer;
  • TabaccheriaLentoFumo is not liable in any way for damage or theft/loss of goods returned by uninsured shipments. Upon his arrival
  in the warehouse, the product will be examined to assess any damage or tampering not caused by transport.
• TabaccheriaLentoFumo will refund the customer the amount paid as soon as possible and in any case within 30 days of the return of the goods, by transferring the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer’s responsibility to promptly provide the bank details on which to obtain the refund (Cod. ABI – CAB – Current account of the invoice holder). In the event that the customer paid by credit card, the refund will be issued exclusively by reversal of the same payment on the Paypal platform.
• The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where TabaccheriaLentoFumo ascertains, for example: the lack of the external packaging and/or internal packaging original or the absence of integral elements of the product (accessories, cables, manuals, parts, …) or damage to the product or part of it for reasons other than its transport. In the event of forfeiture of the right of withdrawal, TabaccheriaLentoFumo will return the purchased good to the sender, charging the shipping costs to the sender, or in any case make it available.

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Right of withdrawal

• Pursuant to Legislative Decree 21 of 21 February 2014 if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by requesting billing to a VAT number holder) and has purchased the goods through remote contractual proposals or outside the commercial premises, has the right to withdraw from the purchase contract for any reason within 14 working days from receipt of the goods, without the need to provide explanations and without any penalty, except as indicated in the following points 19 and 21. This right consists in the right to return the purchased good to the seller, and in the consequent refund relating to the purchase price, meaning as such the net amount paid for the good, excluding additional costs such as packaging, labour, transport, tax on delivery. Articles 18 to 21 do not apply to professional users, as better defined at the beginning of this article. With regard to professional users, returns of goods are not accepted.
• To exercise this right, the customer must send TabaccheriaLentoFumo a communication to that effect, within the terms indicated in article 17. In order to obtain a recommended “goods return” code to speed up the processing formalities, the customer can request and fill in the request form obtaining a reference code to be reported on the outside of the package (which can also be requested via email from the TabaccheriaLentoFumo commercial support). The communication can be anticipated via email, the customer must proceed with the return of the goods which must be sent carriage paid to the address that will be provided by TabaccheriaLentoFumo, (and preferably specifying the return code obtained with the “return of goods” procedure “), within 10 working days from the date of exercise of the right of withdrawal. Once this deadline has elapsed, the withdrawal will be considered canceled by the customer who will therefore confirm his willingness not to return the goods. For the purposes of the expiry of this term, the goods are considered returned when they are delivered to the accepting post office or to the shipper.
• The right of withdrawal is in any case subject to the following conditions:
• the law does not apply to audiovisual products or sealed computer software (including those attached to hardware material) or which contain
  security PIN codes, once opened;
  • the right does not apply to any customized services requested (coloring of sensors, pre-configuration and/or pre-installation of modules, and
  similar);
  • the shipping costs relating to the return of the goods and the notification of the right of withdrawal are charged to the customer. Shipping, up
  upon confirmation of receipt in our warehouse, it is under the complete responsibility of the customer;
  • TabaccheriaLentoFumo is not liable in any way for damage or theft/loss of goods returned by uninsured shipments. Upon his arrival
  in the warehouse, the product will be examined to assess any damage or tampering not caused by transport.
• TabaccheriaLentoFumo will refund the customer the amount paid as soon as possible and in any case within 30 days of the return of the goods, by transferring the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer’s responsibility to promptly provide the bank details on which to obtain the refund (Cod. ABI – CAB – Current account of the invoice holder). In the event that the customer paid by credit card, the refund will be issued exclusively by reversal of the same payment on the Paypal platform.
• The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where TabaccheriaLentoFumo ascertains, for example: the lack of the external packaging and/or internal packaging original or the absence of integral elements of the product (accessories, cables, manuals, parts, …) or damage to the product or part of it for reasons other than its transport. In the event of forfeiture of the right of withdrawal, TabaccheriaLentoFumo will return the purchased good to the sender, charging the shipping costs to the sender, or in any case make it available.

Complaints

• The ministerial decree for plant safety establishes the procedures to be followed for the construction of electrical and electronic systems, including alarm systems. In general, electrical systems of any type must be designed in accordance with the provisions of Ministerial Decree 37/08 and installed by an authorized company. At the end of the works, the company has the obligation to draw up and deliver to the customer the declaration of conformity of the systems built (art. 7 of the Ministerial Decree 37/08). In order to comply with the regulations, the systems must therefore be installed according to the criteria of the rule of art. Therefore the “do-it-yourself” activity by non-experts and private users must be limited to the use of “wireless” appliances or appliances which in any case do not require any tampering with the electrical system (ibid. including the passage of cables), of the devices themselves, and which therefore provide for the simple direct connection of the same to an electrical socket using the appropriate power supply (non-fixed installation). Furthermore, this activity must be limited to the areas of application appropriate to the regulations themselves. Failure to comply with this warning can generate danger for users, can cause electrocution or fire, determine the forfeiture of conformity of systems previously created and does not guarantee the correct functioning of the products installed. If in doubt, contact a qualified and authorized installer. In fact, the owner of the property must adopt all the necessary measures to maintain the safety features of the systems and required by current legislation on the matter. TabaccheriaLentoFumo disclaims any liability deriving from the Customer’s failure to observe this notice. The TabaccheriaLentoFumo website in the user manuals of the main products (alarm control units) and in the attachments, contains important information relating to the functional and technical limits of the products, the precautions to be taken for their installation and use.
• If the professional customer who purchases from TabaccheriaLentoFumo intends to resell or install the safety.pro products to third parties, he must notify TabaccheriaLentoFumo in advance in order to jointly sign a document that defines and establishes the terms for the operations under warranty, in the event of lack of conformity and in relation to all the provisions of the so-called “Consumer Code”, to protect the end customer. In the absence of this commitment between the parties, the professional customer remains solely responsible for the lack of conformity towards the end customer and therefore waives any recourse or compensation action against TabaccheriaLentoFumo.
• The sales contract between the Customer and TabaccheriaLentoFumo is understood to be concluded in Italy and governed by Italian law. For the solution of any dispute deriving from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of the municipality of residence of the Customer; in all other cases, the territorial jurisdiction is exclusively that of the Court of Varese. With a specific online procedure, pursuant to articles 1341 – 1342 Civil Code the Customer declares to have read and to specifically accept, through the online procedure, the clauses referred to in the following articles of the general conditions of sale.